![]() They’re taking a lot of near-term steps and leveraging a lot of powerful technologies: apps, customer self-service tools, and analytics are now commonplace. TeBIT participants continue to prioritize and invest in digital transformations, but they are doing so with more of a technical vision, rather than a strategic one. Yet the study also suggests that while telcos are thinking big, they’re not always thinking big picture. Read about them-and additional findings from the TeBIT report- here. Seven best practices can help telcos boost their digital maturity. TeBIT telcos lag most markedly in purpose and strategy, but they have high ambitions for the future.As a group, TeBIT participants have an intermediate digital-maturity level-trailing industries such as media and entertainment as well as software and IT services.While network traffic has surged, other players-such as the digital-streaming giants-are doing a better job than telcos of monetizing the change in customer behavior.Yet overall, revenues and margins remained stable. COVID-19 lockdowns put added pressure on 2020 revenues-with roaming seeing a particularly severe decline.But to become true digital leaders, they’ll need a more strategic, end-to-end approach. But how well poised are operators to go even further, seizing new opportunities and revenue streams in the digital ecosystem? This year’s telco IT benchmarking (TeBIT) study finds European operators getting into position. ![]() When the world moved offsite, telcos provided critical connectivity-and helped society adapt. Technology, Media, and Telecommunications.
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